General Practice Manager Certificate (Level 2)

Become a highly skilled practice manager in the medical field. Learn about the legal and ethical aspects of practice management, such as patient privacy and confidentiality, and understand the importance of effective communication and collaboration with healthcare providers.

General Practice Manager Certificate (Level 2)

Become a highly skilled practice manager in the medical field. Learn about the legal and ethical aspects of practice management, such as patient privacy and confidentiality, and understand the importance of effective communication and collaboration with healthcare providers.
Cooperation
Education form
Online
Duration
12 months
Certificate
Yes

Are you a Practice Manager who would like to undertake additional training?

Would you like to ensure you are complying with the most up-to-date requirements?

Do you have gaps in your knowledge that you’d like to fill?

Then the General Practice Management Certificate Level 2 is for you!

Your Practice Management Certificate – keeping your knowledge up-to-date

100% Online

Certificate
Video Lessons
Access 24/7
What makes the General Practice Manager Certificate (Level 2) unique?
Our easy-to-use online system will let you work through the training at your own pace
You’ll be able to test your knowledge along the way with quizzes and tests to identify gaps in your knowledge
Hear from our wide range of experts from consultants to lawyers specialising in issues specific to general practice management
Access to a wide range of tools, templates and checklists that you can download and start using in your practice straight away
Download your specialist certificate at the end of your course to demonstrate your learning and preparation
Please note that General Practice Manager Certificate is a subscription based product. Level 3 will be available upon renewal of this subscription.

The Modules

Module 1: Exploring the role of the Practice Manager
✔ The ever expanding & evolving role of the practice manager
✔ The importance of your role
✔ Professional development for the practice manager
Module 2: CQC Inspection – your complete guide
✔ Understanding the current framework
✔ A guide to the four key questions
✔ Getting to grips with the KLOEs
✔ The new Provider Information
✔ Collection Forms
✔ The role of the practice manager in preparing for inspection day
Module 3: Compliance and practice management
✔ What are your obligations?
✔ Complying with policy and procedure requirements
✔ Common pitfalls
✔ Model policies and procedures
✔ Staff training requirements
Module 4: Financial management for the Practice Manager
✔ The Practice Manager’s role in financial management
✔ Budgeting and identifying areas for savings
✔ Boosting income for your practice
✔ Managing the budget in uncertain times; top tips and hints
Module 5: Complaints management; your step-by step guide
✔ Taking preventative steps to avoid the most common complaints
✔ Implementing a robust complaints process
✔ Using online systems to manage complaints
✔ Using feedback to implement change
Module 6: Supporting staff mental health
✔ Promoting employee wellbeing
✔ Raising awareness and removing stigma
✔ Developing a mental health framework
✔ Understanding your obligations as an employer
✔ Managing employees with mental health issues
✔ Tackling work related stress
Module 7: Data protection and GDPR
✔ The current data protection landscape
✔ Effectively managing security risks
✔ Detecting security breaches and minimising impact with things go wrong
✔ Secure data sharing
Module 8: Employment law essentials
✔ Maternity, paternity and adoption rights
✔ Managing sickness and absence
✔ Discipline and grievance
✔ Termination of employment
Module 9: Staff recruitment, retention and employee engagement
✔ Staff recruitment procedures – making the best hires
✔ What is employee engagement?
✔ Assessing current levels of engagement in your organisation
✔ Implementing engagement strategies
✔ Maintaining engagement during times of change
✔ Wellbeing and engaging your employees
✔ Successful performance management

Course content

Training videos

High quality learning and instructional videos for training, prepared and recorded by our speakers.
High quality learning and instructional videos for training, prepared and recorded by our speakers.
24 hours / 7 day access

Uninterrupted access from any place and device, with autosave of your current progress.
Uninterrupted access from any place and device, with autosave of your current progress.
Complex support

All the materials used by the speakers are available for you to download.
All the materials used by the speakers are available for you to download.
Case studies

Particular instances with downloadable materials prepared by practitioners.
Particular instances with downloadable materials prepared by practitioners.
Knowledge compendium

Practical examples, ready-made solutions and advices.
Practical examples, ready-made solutions and advices.
Certificate confirming participation in the course

Confirming the acquisition of new competences.
Confirming the acquisition of new competences.

Trainers

Yvonne Hardiman
Chartered MCPID, MA (Management)
Yvonne believes that people doing great things make great businesses. We all need to be clear about what is expected of us at work, what our employers will do in return and what how we will be supported if things don’t go quite to plan. Businesses need to know how to do all this within the framework of current regulations and legislation! This is where HR comes in. Yvonne has a wealth of experience of managing people and businesses. She began her people management career at BSI as Head of Delivery where she managed a publishing, printing and warehousing division of over 50 people. Eleven years later, she went on to join what was then one of the top 500 law firms in the country firstly as their HR Director. In recognition of her contributioin to the business, in 2009 she became one of the first non-lawyer partners in the UK. She continued to provide an HR service to the law firm and also worked very closely with employment solicitors to provide an HR consultancy service to their clients. Yvonne developed a passion for supporting HR and non-HR managers to manage people in their businesses. In 2012 she decided to set up her own HR consultancy. Yvonne has a unique insight into how businesses can become successful and how HR can help. This, coupled with a great knowledge of employment law is a winning combination. She helps anyone who has responsibility for any aspect of HR in small, medium and large businesses across many different sectors.
Phil Moore
Deputy Chair at Kingston Clinical Commissioning Group
Phil is a passionate GP committed to NHS and primary care transformation to meet the demands of the twenty-first century, including mental health and improved mental health services. He remains an active clinician and his roles in NHS England & NHS Improvement (London), Thrive London and NHS Clinical Commissioners help him influence the future shape of health and services. In his roles he draws on his strong educational background in post-graduate and undergraduate teaching and as Visiting Fellow at Surrey University. As trustee and chair of a variety of charities and voluntary organisations, he has extended his interests more widely.
Tracy Dell
GP Practice Business and PCN Manager, trainer and consultant
Tracy has been employed as the Practice Business Manager at Plane Trees Group Practice since 2003 and has previously worked as a healthcare manager within secondary care and the voluntary sector. She also works freelance providing training, coaching, mentoring and management support services to Practice Managers, GP Practices, PCNs, CCGs, GP Federations and LMCs in all aspects of primary care. With a passion for workforce development and collaborative working, Tracy was a one of the key drivers in the formation of a successful eleven practice collaborative in Calderdale, development of the first Primary Care Home in Calderdale and is now the lead manager for the North Halifax Primary Care Network. Tracy is a trustee for Calderdale Carers Project, Inspiring the Future volunteer and is an advocate for improving the care our armed forces veterans receive in general practice. She recently completed the level 7 Diploma in Advanced Primary Care Management and is the current Primary Care Manager of the Year awarded by the National Association of Primary Care.
Stewart Duffy
Partner and Solicitor at RadcliffesLeBrasseur
Stewart is a solicitor and partner at RadcliffesLeBrasseur advising healthcare professionals and organisations on professional discipline and a variety of regulatory regimes relevant to the healthcare sector including privacy, data protection and the GDPR. Stewart is dual qualified in medicine and law.
Nicki Rowland
Practice Management Consultant
In 2005, Nicki and her husband dentist set up Perfect 32 Dental Practice in Beverley that won many industry and Chambers awards and the National Training Awards for the small employer over the years. Nicki herself won The Association of Administrators and Practice Manager’s (ADAM) Practice Manager of the Year award in 2011. 3 years ago, Nicki set up her own practice management consultancy, compliance and training company, Practices Made Perfect. She offers many business services including compliance health checks to dental practices, GP practices and care homes. These assessments identify gaps in compliance and aid in setting remedial wheels in motion to support organisations pass their CQC inspections. Further services include full compliance set-ups and on-going compliance support and training. Nicki works in collaboration with many companies to deliver the best range of services to health and social care sectors. She is regularly a keynote speaker at industry events such as the British Dental Association Conference and BDIA Showcase.

Sign up!

General Practice Manager Certificate (Level 2)
Full payment
Equipping you with essential knowledge to build on your role
Flexible learning
Access to tools to help you make your job easier
Unlimited access

Are you buying on behalf of your institution? Have any questions? Contact us via cs@uniqskills.com

Price
£ 149

Advantages of online learning

Practical

As part of the lessons, we offer a rich package of materials and consultations with experts - webinars, presentations, documentation, case studies and articles.
As part of the lessons, we offer a rich package of materials and consultations with experts - webinars, presentations, documentation, case studies and articles.
Easy to learn

The course is based on the principle of optimization of learning, according to which the completion of individual modules enables the quick implementation of specific activities in practice.
The course is based on the principle of optimization of learning, according to which the completion of individual modules enables the quick implementation of specific activities in practice.
Complex

Teaching materials and training with expert commentary will show step by step how to properly perform and prepare for individual guidelines and tasks.
Teaching materials and training with expert commentary will show step by step how to properly perform and prepare for individual guidelines and tasks.
Flexible and mobile learning mode

The materials are available 24/7 on the internet platform. The participant acquires new skills from anywhere, at any time and acquires knowledge at an individual pace.
The materials are available 24/7 on the internet platform. The participant acquires new skills from anywhere, at any time and acquires knowledge at an individual pace.
A good investment

An online course saves time and money without the need for time-consuming commuting.
An online course saves time and money without the need for time-consuming commuting.
Certificate of completion of the course

Successful completion of the final test entitles you to receive a certificate confirming the acquired knowledge and documentation of professional development.
Successful completion of the final test entitles you to receive a certificate confirming the acquired knowledge and documentation of professional development.

Contact us

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